Privacy Policy

This Privacy Policy describes how Noble Waterproofing & Coatings ("Noble Waterproof," "we," or "us") collects, uses, and protects your information when you visit our website or submit a request for services. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

When you submit an estimate request through our website, we collect the following information:

• First and last name
• U.S. phone number
• ZIP Code
• Selected service
• Email address (optional)
• Project message (optional)
• Request-contact consent

We also record limited technical information, such as the form identifier, submission time, and referral or campaign data (such as UTM parameters) with URL query parameters removed for privacy.

2. How We Use Your Information

We use the information you provide to:

• Respond to your estimate request and answer project questions
• Contact you by phone, text message, or email regarding your request
• Schedule site assessments and project consultations
• Provide waterproofing and protective coating recommendations

We do not sell or rent your personal information to third parties.

3. Phone, SMS, and Email Communications

When you check the consent box on our contact form, you agree to receive calls and text messages (SMS) from Noble Waterproofing & Coatings regarding your request. This may include follow-up questions, scheduling reminders, and project-related updates. Standard message and data rates may apply.

You are not required to provide consent as a condition of purchasing any goods or services. You may withdraw your consent and opt out of receiving further calls or text messages at any time by:

• Replying "STOP" to any text message
• Calling us at (818) 960-7214
• Emailing us at info@noblewaterproof.com

Our newsletter subscription form is separate and records your request to receive waterproofing and protective coating email updates. Newsletter signup does not provide consent for promotional text messages. We do not offer a separate SMS marketing enrollment.

4. How We Share Your Information

We share your information with our lead management and customer relationship management (CRM) platform to process and track your request. This platform processes your data on our behalf as a data processor and does not use your lead data for its own purposes.

We may also share information when required by law or to protect our rights and safety.

5. Data Retention

We retain your information for as long as necessary to respond to your request and provide services. You may request deletion of your information at any time by contacting us using the details below.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of receiving communications at any time

To exercise any of these rights, contact us at (818) 960-7214 or info@noblewaterproof.com.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies

This website uses essential cookies to maintain functionality. We do not use advertising cookies or third-party tracking for marketing purposes. For more information, see our Cookie Settings page.

9. AI Assistant

Messages entered in our AI assistant are sent for processing to generate a response. Avoid including sensitive personal or financial information in the chat.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact

For questions about this Privacy Policy or your personal information, contact Noble Waterproofing & Coatings at (818) 960-7214 or info@noblewaterproof.com.